Sour Puss & Kotak Mahindra Bank

So off to the bank we went. Adulting is hard even when you are older. It seems everyone and here, by everyone you really mean your parents,- can do stuff way better than you! How they got so good at fixing everything is beyond me… but I decided let’s give it a try and handle some bank work on my own!

It seemed simple enough… we were paying money back to a bank- an absolutely unheard concept for most but since the amounts weren’t sufficient for us to do a Mallya or Modi and buy a new citizenship, rant about the fact that we ‘wanted to pay a debt back’ on twitter and afford a mansion in Europe- I figured let’s get out of debt. So off we were to Kotak Mahindra Bank, and sitting in front a sullen woman , who seemed unhappy that work was being given to her on a day she’d rather eat lays and glower. My chirpy (yes that happens occasionally) attitude annoyed her and she moved us away from her line of vision and then recommended (and I use the word kindly) that we leave. But we want to pay back a debt , we informed her. Well, the paper work was going to be an issue- i.e. she hadn’t printed them out yet , so may be we could take our selves out and come back later. While we changed schedules around to accommodate her, a gentleman who looked worn and tired brought paper work to her. “That’s it , right Ma’am, I’m done? Loan free?” Sour puss (my name for her) glared at him as if he’d broken the system by doing his own printouts and then grudgingly said yes. We congratulated him but the poor man was almost in tears– ” it’s been so hard…. just to give them the money and close the loan ,” he said.

And that’s when I realised. Every day we have a choice- a choice on how we are viewed. This man had probably taken a loan for his dream home. Today should have been the happiest day of his life- now that his home was finally his and yet she chose to make it hard on him. Instead of being his supporter, his cheerleader and his helper- she chose to vilify herself.

We get a choice every single day to make an impact on someone’s life- to make a difference. That difference can be either negative or positive- but the choice is solely ours.

Your life impacts others. Your choices impact them. Your behaviour impacts them. We can’t live selfishly unless we’re in a box. When you converse with someone don’t just turn up- actually show up. Be present and be aware of your impact.

So what happened to my interaction with Sour Puss? Well she pushed us out of the branch and we returned (more because of that gentleman’s warning). She remained sullen and upset when we now had done the hard job of print outs for her. She made us sign all the wrong sheets for her own record and had to then spend the next day coming to our office and correcting all her mistakes.

She made an impression on me but like the gentleman earlier- she made a terrible one. But she also inspired me to start being present during my interactions with people because I want all those that I meet to feel that I am present and that I want to be there. In a terribly negative situation, I learnt something…though more often than not I wish you could just learn life lessons from fortune cookies… not miserable encounters 🙂

P.s. (Palat says)-: Be grateful for the people you meet. Learn from them- not just what to do but what never to do.

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